Hands up if you’ve ever used Google Translate? Well me too! I’m guessing we’ve all used it at some point whilst surfing the net, but for what purpose? For me it’s mainly when shopping on Japanese or Korean eCommerce sites, or reading blogs and articles from overseas for work. The reason I click on that little pop-up when it appears in the right-hand corner of my screen? To get the gist of what it is I’m quickly skimming over. For online shopping sites it’s usually to double check that the store ships to the UK and that the delivery charges aren’t extortionate. Unfortunately, more and more businesses are relying on Google’s open-source translation solution, or other Machine Translation systems, to translate the international versions of their website, which can be a dangerous decision to make!
Linguistic and Contextual Review
The linguistic and contextual review is another element of our quality assurance process. Should you not have in-house speakers who could review the translated content for style and consistency then we would recommend the use of this service. In this instance, an independent reviewer would be asked to look over the translated content and make note of any areas that could be amended. We would require the need for a linguistic and contextual review to be outlined at the start of the project.
Defining Machine Translation
Machine Translation (MT) refers to computer-generated translations which draw on large databases of pre-translated content and attempt to recreate the source text in the required language. MT can either be rule-based or statistic-based.
Modern systems are “trained” by MT engineers who constantly feed glossaries and documents into the system in order to both increase the reference material stored in the database, and attempt to provide more contextual examples of when a particular phrase can appear. Then when it comes down to it the system is supposed to be able to make an educated guess as to which translation is the most appropriate fit – notice how I say “appropriate” and not “accurate”!
Don’t get me wrong, MT has definitely come a long way since its inception during the 1950s; however there are still a lot of pitfalls to using this method of translation for business use.
Literal Translation not Localisation
No matter how well you “train” a machine translation system there’s always going to be an issue in that it is still a machine. Unless artificial intelligence progresses at lightning speed in the next decade it’s unlikely that machine translation software will ever be able to understand, appreciate and use local nuances, peculiarities and idiosyncrasies present in all of the world’s languages. And, when it comes to humour, sarcasm and satire well that’s another kettle of fish altogether!
It is often quite clear when written content has been machine translated due to the stilted, fractured syntax produced by such systems. Google Translate, for example, uses similar technology as their Search Engine by chopping sentences into segments which are then searched for automatically on the web and then used to piece together sentences in the required language. In addition to this algorithm, the system does not understand grammatical rules at all. In fact it pretends that it does due to the segmentation rules it applies, often placing commas in weird and wonderful places within the text.
Let’s have a look at some examples generated by the web-based MT system from English into Simplified Chinese, European Spanish and Italian:
In example one, the word “take” is translated literally as “(to) take out (an item)”, which is a correct translation but in this particular context it is inaccurately used. For example two, “(I) will have” is literally translated as “will possess/own”, as in “I will possess/own the chicken salad”. The noun “dressing” is translated as “medical dressing” rather than “sauce/condiment” as intended in the English. For the final example there is a syntactic error in that the Chinese word for “ticket” appears before “festival” so that the overall meaning of the sentence changes to read as if the “weekend festival” is owned by the “ticket”, rather than the “ticket” belonging to the “music festival”. The possession has changed as a result of the incorrect order of syntax.
Although the first example reads with pretty much the same meaning in Spanish, example two has some errors present. Again, “(I’ll) have” was translated using the possessive “tener” as opposed to the correct form “tomar”, meaning “to have” in the sense of eating the salad when it is brought to the table. “Dressing” is also confused in Spanish as the system populates the sentence with the term for “dressing room”. The same arises in the third example which again switches the possession between the “ticket” and the “music festival”.
Interestingly across the three examples in Italian the meaning is accurate, the syntax is also correct, but the style is a little skewed. Of course style is subjective so perhaps some Italian speakers would be happy with this translation.
Depending on how a particular system is “trained” some languages may have had more source material fed into it meaning there is a lot more reference material to work with. The examples above show that this could quite possibly be the case for the Italian phrases as they appear to be the most accurate of the three.
Machine Translation for Business Use
When it comes to translating content as part of your international marketing strategy MT is definitely not the way to go. Yes it’s cheap and there’s minimal effort required on you part, but at the end of the day do you really want to lower the value of the high quality content you’ve created for your home market? Whether you’re looking to translate a marketing brochure, technical user manual or corporate website all the time and money spent producing these materials will be in vain as MT will not do your content justice.
For businesses in more technical industries such as manufacturers, engineers, and chemical companies, there is a vast amount of terminology which is incredibly specific and must be carefully and accurately translated into the target language. Depending on the intended output of the translated content then things like health and safety instructions must be accurately translated and you cannot risk getting the meaning wrong by passing the text through a MT system.
The benefit of using human translators is that they have a firm grasp on the way that specific terminology should be translated as well as an excellent command of their native language. Syntactic, grammatical and stylistic errors will be minimal when using humans to translate your business content, and if issues do arise then they’ll certainly be picked up, and corrected, in the proofreading, review stage.
What’s more, if you’re looking to implement an international SEO strategy to your site, but you’ve used MT to translate the page content, then this will almost certainly affect the way you carry out a page content review.
A Word of Warning
The final point I need to make is that when you decide to go for human translators you should still be a little wary. Time and time again I get asked to take a look at companies’ websites to evaluate the quality of the existing multilingual content, and time and time again I have had to be the bearer of bad news when we discover that what the client thinks is human translation is actually the result of a Machine Translation system.
For advice on how to ensure that your translations are of an extremely high quality refer to my past post about reviewing your translations.
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